No complaints about product failure after consumption? Is there no way to complain when their legitimate rights and interests are infringed? Black cat complaint platform for you 24 hours, worry free consumption in black cat! [consumer complaints, go to black cat] < / P > < p > there is a difference of two letters between the website and the official website. The customer service hotline is only one digit different. The page is full of Gree air conditioning case information, and the upper left corner is marked with “Gree air conditioning maintenance”. Mr. Sun met “Li Gui” Gree after-sales official website. < / P > < p > the other party claimed to be a gree employee, and the promised door-to-door fee increased from 50 yuan to 200 yuan. However, after two months of maintenance, the air conditioner had problems again and refused to go to the door for the second time. < / P > < p > when asked whether it is the official after-sales website of Gree company, the customer service on the official website involved kept silent and admitted to be a “third-party maintenance agent” and a “cooperative relationship” with Gree official. But Gree officials denied the “partnership” and said they did not know about the site. On August 19, the staff of the network security corps of Anhui Provincial Public Security Bureau confirmed that “” was not an official website. Since the amount of the victim’s fraud is 1000 yuan, it does not constitute a criminal case, but it can be included in the case of violating social security and suspected of fraud. It is suggested that Mr. Sun report the case to the local public security organ. < p > < p > on the morning of the 20th, surging news searched the search engine “Microsoft Bing” with “Gree air conditioning maintenance” as the key word, and found that the No.1 website was still the “Li Gui” Gree after-sales official website that Mr. Sun met. < / P > < p > “Gree air conditioning maintenance” is the keyword search. After clicking on the website which ranked first and displayed as “Gree air conditioning national service hotline”, I found that the information displayed on the website was complete and there was no doubt, so I called the customer service hotline to report for repair. < / P > < p > the repairman called himself “Gree official employee” on the phone and needed to charge 50 yuan for the door-to-door fee. However, after the repair was completed, the other party quoted 200 yuan as the door-to-door fee. In addition, Mr. Sun paid a total of 1000 yuan for various replacement items. In the face of the maintenance workers not complying with the rules and charges, Mr. Sun felt that the air conditioning would be repaired even if he didn’t care about it. However, two months later, the air conditioner at home broke down again. Mr. Sun contacted the repairman who had visited the house through wechat, but the other party refused to come to the house for various reasons. < p > < p > with doubts, Mr. Sun re searched Gree’s after-sales official website on the Internet. Only when he realized that there was a problem with the website that he had contacted for repair, the official website of Gree was not the website he had landed on. The website address of Gree official website is “” but the website address of his first contact for repair is “” and the service hotline displayed by the latter is “” Gree official service hotline “” with a difference of one number. After meeting the official website of “Li Gui” Gree, Mr. Sun found that “actually” is a personal website, and the website audit time is 2019, and the record number shows that it has been put on record in Anhui. The customer service on Gree’s official website told Mr. Sun that for the first time, the door-to-door fee for the air conditioner in his home was only 50 yuan, and there would be no extra charge, and he would not refuse to come to the door if there was a problem. However, Mr. Sun took out his own pocket and spent 820 yuan to ask Gree’s official repairman to repair it again. Compared with the two air conditioning maintenance service sheets provided by Mr. Sun, it is found that the service list provided by the repairman for the first time was titled “maintenance service sheet”. Compared with the official “Shanghai Gree household air conditioning on-site charge confirmation sheet”, there is no Gree brand logo, and there is no word of “Gree” in the whole list. There are no official maintenance details for
charges, and they are only classified into three categories: material, labor and other expenses. There are 15 items of official account confirmation fees in GREE. The bottom right corner of the list also has a two-dimensional code of official customer service number of GREE. < p > < p > on the morning of August 20, surging news searched “Microsoft Bing” with “Gree air conditioning maintenance” as the key word. It was found that the website ranked No.1 was still the website that Mr. Sun met for the first time. < / P > < p > the website is divided into “homepage”, “about us”, “product display”, “after-sales case”, “after-sales service”, etc. it shows the knowledge and cases of Gree air-conditioning maintenance, the development history of Gree enterprises, and directly indicates “Gree air conditioning 24h service wire day” in the upper left corner of the webpage. Mr. Sun has been in the public for two times Ministry of security “network crime reporting website” on the matter. At the same time, he learned from some domain name information query websites that the domain name and server of “ligui” Gree’s after-sales official website were registered through alicloud, so he complained through Alibaba cloud. Alibaba cloud responded that Mr. Sun’s situation was classified as intellectual property infringement. < / P > < p > intellectual property infringement can only be reported if it is owned by intellectual property rights. “As a victim, I have no right to report it.” Mr. Sun sighed that he was in a dilemma of safeguarding his rights. < / P > < p > on August 19, surging news called the customer service number shown in the “Gree after-sales website” encountered by Mr. Sun. When asked whether it was Gree’s official website, the other party kept silent and finally admitted to be a “third-party maintenance agent” and had a “cooperative relationship” with Gree official. < / P > < p > after customer service on Gree’s official website inquired about the above website information, he said that he did not know about the above website. For the goods purchased from Gree, only the official website or the official customer service hotline can be reserved for relevant after-sales service, and there is only one official website and customer service telephone number, which is not the website that Mr. Sun met. < / P > < p > on the same day, surging News reported the incident to the network security corps of Anhui Provincial Public Security Bureau where the official website of “Li Gui” was put on record. After checking with the official customer service of Gree air conditioner, the staff replied to the reporter and confirmed that “” was not an official official website. According to Article 49 of the public security management punishment law, this case can be included in the case of violating public security and is suspected of fraud. It is suggested that Mr. Sun report the case to the local public security organ.