Stay away from the consumption trap and improve the consumption experience. The black cat complaint platform provides 24-hour service. Every complaint you make is changing the world. [complaint, go to black cat] < / P > < p > after a vigorous promotion campaign, 5g commercial finally came into operation. With the completion of 5g base station and the product iteration of various mobile phone manufacturers, many consumers can get 5g mobile phones to enjoy 5g, but there are still many problems in the actual promotion process of operators. Recently, Mr. you in Shanghai reported to the interface news that he was induced to order by Unicom’s customer service when he ordered 5g packages. According to Mr. you, he was receiving a customer service wire g upgrade package from Unicom. < / P > < p > “I always want to try 5g package because I just changed 5g mobile phone. However, because my previous 4G package cost was very expensive, I didn’t handle 5g package all the time, just worried that the cost would be too high. While Unicom told me that there would be no extra charges when I called G, instead, it would directly change my 4G package into a 5g package of 26 yuan. After I confirmed it, I ordered it at ease. But it wasn’t until the next month that I realized that it wasn’t the change of the whole package. But on the basis of my 4G package, I have to spend an extra 26 yuan per month to enjoy the upgrade package. ” You said. < p > < p > the situation Mr. you encountered is not an example. Reporters have found similar situations on black cat complaints, Zhihu, Weibo and other platforms. What’s more, although some consumers can’t enjoy 5g for the time being, they can’t unsubscribe after being cheated to order 5g upgrade package. < / P > < p > on the black cat platform, a number of consumers reported that they ordered 5g upgrade package packages through the call or SMS customer service routines of Unicom. However, these consumers have not replaced 5g mobile phones themselves, and 5g services are not supported locally. In the process of unsubscribing, we encountered the situation that Unicom SMS customer service and small U customer service could not unsubscribe. < / P > < p > according to one of the consumers, after calling the customer service of China Unicom, he was told that the cancellation of online g upgrade package can only go to the offline business hall, and it has to go through complicated procedures. Clearly at that time when processing a phone call on the line, why do you have to go to the offline business hall to go through the tedious procedures? The consumer asked questions. < / P > < p > in this regard, after consulting the customer service of China Unicom’s online business hall, the user of 4G package can unsubscribe from the preferential purchase benefit package selection contract online before it takes effect. However, once the preferential purchase benefit package selection contract takes effect, online unsubscribe is not supported. If you need to unsubscribe, you should go to the offline business hall to complete the operation, and the contract will be withdrawn within 12 months after the contract takes effect A penalty of 1 yuan shall be charged for signing the contract. < / P > < p > that is to say, when a consumer orders 5g upgrade package, it is equivalent to automatically signing a 12-month agreement with China Unicom. Once this Agreement and contract comes into effect, it needs to go offline to cancel and pay liquidated damages. But according to Mr. you, before Unicom customer service to him to promote the upgrade package, never mentioned the contract related matters. < / P > < p > previously, some media reported some problems with Unicom’s 5g upgrade package. China Unicom responded by saying that whether it is 5g business or other services, Unicom is adhering to the principle of understanding consumption to treat customers and require employees, and there will be no case of opening without prompt. < / P > < p > in fact, although 5g has entered the commercial stage, there are still many problems in both marketing promotion and infrastructure. Previously, Luoyang China Unicom announced that part of ZTE’s 5g base stations would be shut down dormantly during part of the night. The reason for the shutdown is very simple. Because there are not enough users to use 5g, the 5g base station will run idle and the electricity cost is very high. Therefore, it is necessary to sleep regularly.