No complaints about product failure after consumption? Is there no way to complain when their legitimate rights and interests are infringed? Black cat complaint platform for you 24 hours, worry free consumption in black cat! [consumer complaints, on the black cat] < / P > < p > original title Investigation on the chaos of akaso foreign teachers’ Network: a teacher from Serbia turned into a British and American foreign teacher, and her telephone “bombing” marketing and fee refund met with “overlord clause” < / P > < p > Wang Rong felt at the beginning that the anxiety and anger of more than half a month seemed to originate from the wire day of refund on August 2. She signed up a 7388 yuan (paid 5888 yuan after discount) for her children on akaso foreign teachers network International Children’s package. After experiencing the instability of the course network and the disturbance of foreign teachers’ accent, Wang Rong decided to withdraw it. < p > < p > Wang Rong told the 21st century economic report that since her active communication with the customer service of akaso foreign teachers network failed on August 2, the other party had called four times in a row, insisting on deducting 30% of the package fee plus 300 yuan of file fee. “If the negotiation failed, akaso didn’t contact me on his own initiative. I searched the Internet to find out that it was a regular customer of the major complaint platforms.” < p > < p > as an online English education institution established in 2011, akaso foreign teachers network mainly deals with online English teaching and training business, covering children’s English, adult oral English, business English, overseas examination and other curriculum systems. According to statistics, there are more than 600 complaints about akaso foreign teachers network on the consumer insurance platform, and nearly 500 complaints about black cat. The complaints mainly focus on “unreasonable refund”, “overbearing clause” and “telephone harassment”. < / P > < p > in fact, there are many cases like Wang Rong who have encountered “difficulty in refund”. The 21st century economic report’s reporter has made incomplete statistics on the relevant refund groups of akaso foreign teachers’ network. A parent initiated a refund application to the platform in June, but it has not been properly handled before publishing. Among the 16 rights protection objects, only a few have successfully received refunds, involving an amount of more than 90000 yuan. < p > < p > for three years, user Liu Wen registered her personal information on acaso foreign teachers network with the recommendation of an education blogger. After the audition, she didn’t intend to buy the course. Subsequently, the sales of acaso’s foreign teachers’ network made a lot of sales promotion. For some time in the year, the sales of the other side would call almost every week. Later, it became every month. After I explicitly refused, it stopped for a period of time. ” Liu Wen complained to the 21st century economic reporter that she thought the sales of the other party would no longer “harass” herself. As a result, she did not expect that sales would contact frequently again in the summer of 2018. Several sales people called in turn, “once I saw a strange mobile phone number, I was flustered.”. < / P > < p > an industry insider who did not want to be named said that the online education platform obtains user information through app or website, and then completes the sales task by telephone. Fundamentally speaking, it is to reach potential customers “accurately”, and sometimes it will “bomb” with different numbers in order to achieve performance. Similar behavior of akaso foreign teachers network is common in the industry. Zhu Yicong, senior partner of Beijing Yingke (Shenzhen) law firm, analyzed the 21st century economic reporter that personal information belongs to the connotation of general personality right and is an important legal right protected by law. To judge whether the business’s telephone or SMS marketing exceeds the necessary “degree”, it should be based on the feelings and evaluation of normal and reasonable people in response. Once it causes disturbance to citizens’ life, it can appeal to the court to stop the infringement and claim compensation. < / P > < p > in July 2019, Chen Ming signed up for a customized package course worth 18652 yuan on akaso foreign teachers website, and when signing up, he promised to provide British and American foreign teachers. Later, he questioned the British or American nationality of the foreign teachers, and began to search for relevant information spontaneously. Chen Ming also disclosed two interesting details to the 21st century economic reporter. The foreign teacher recommended by akaso foreign teachers network admitted that he was from Serbia in the teaching process. By searching his social account, it was found that the foreign teacher was a professional boxer, and the boxing match video from 2014 to 2018 is still on the video network. Although he claims to live in London, a screenshot of his social account shows the “SRB” (Serbia) cell phone signal. < / P > < p > why does akaso insist on the refund method of “deducting 30% of the total cost plus 300 yuan of filing fee”? In response to the 21st century economic news reporter, akaso foreign teachers network related people responded that on the issue of refund, akaso strictly followed the “Guangdong Province private non academic education institutions refund management measures” issued by the Department of education of Guangdong Province.